Privacy Policy & Terms of Service
This Privacy Policy describes how Reunion Vacation Homes Inc. dba Florida Vacation Homes (“Florida Vacation Homes,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website at floridavacationhomes.com (the “Website”) or use our services.
By using our Website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or services.
1. Information We Collect
We collect the following types of personal information:
1.1 Information You Provide
When you submit a form on our Website, we collect:
Name: Your full name or business name
Email Address: Your email address for communication purposes
Phone Number: Your mobile phone number for SMS communications (with your express consent)
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To respond to your inquiries about our vacation rental properties and property management services, provide information about property availability, and communicate regarding reservations and rental opportunities
Marketing Communications: To send you promotional emails, newsletters, and SMS messages about our services, updates, and special offers (only with your express consent)
To Improve Our Website: To analyze usage patterns, optimize our Website, and enhance user experience
Customer Relationship Management: To manage our relationship with you, track your preferences, and personalize your experience
Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. SMS Marketing
By providing your mobile phone number and checking the SMS consent box on our forms, you expressly consent to receive occasional marketing and promotional text messages from Florida Vacation Homes. Message frequency varies based on your engagement and our campaigns. Message and data rates may apply depending on your mobile carrier’s plan.
You can opt out at any time by:
- Replying STOP to any SMS message you receive from us.
- Contacting us at optout@floridavacationhomes.com to request removal from our SMS list.
For assistance or questions about SMS messages, reply HELP to any message or contact us at optout@floridavacationhomes.com.
Your consent to receive SMS messages is not a condition of purchasing any goods or services from Florida Vacation Homes.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may disclose your information only in the following limited circumstances:
- SMS Service Providers: We use GoHighLevel (LeadConnector) as our SMS messaging platform. Your mobile phone number and text messaging opt-in consent are shared only with LeadConnector and their authorized aggregators solely to deliver SMS messages to you. This information is not used for any other purpose.
- Service Providers for Non-SMS Purposes: We may use service providers to help operate our business, such as email service providers, website hosting, and customer support tools. These providers may have access to your name and email address but are contractually obligated to protect your information and use it only for the services they provide to us.
- Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity.
IMPORTANT NOTE REGARDING SMS INFORMATION: No mobile information will be shared for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any parties other than LeadConnector and their authorized aggregators and SMS service providers.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information.
- Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out of SMS: You can opt out of SMS messages by replying STOP.
- Data Portability: Where applicable, you have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Withdraw Consent: If we are processing your information based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at optout@floridavacationhomes.com. We will respond to your request within a reasonable timeframe as required by applicable law.
7. Security of Your Information
We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols
- Secure storage of data with our service providers
- Regular security assessments and updates
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. International Data Transfers
We are based in the United States and primarily serve clients in the United States. Your information may be transferred to, stored, and processed in jurisdictions outside your country of residence, which may have different data protection laws. By using our services, you consent to the transfer of your information to the United States.
9. Children’s Privacy
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will promptly delete it.
10. Third-Party Links
Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the “Effective Date” at the top of this page and may notify you by email or through a notice on our Website. We encourage you to review this Privacy Policy periodically.
12. Compliance with Applicable Laws
United States (TCPA and State Privacy Laws)
We comply with the U.S. Telephone Consumer Protection Act (TCPA), which requires express consent before sending marketing text messages. We also comply with applicable state privacy laws, including the California Consumer Privacy Act (CCPA) and other state-specific regulations. California residents have specific rights under the CCPA, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information (note: we do not sell personal information).
Terms of Service
Florida Vacation Homes SMS Program
1. Program Description:
By opting into the Florida Vacation Homes SMS program, you will receive occasional text messages from Florida Vacation Homes containing booking confirmations, reservation reminders, promotional offers, property availability updates, service announcements, and other information related to our vacation rental services. Message frequency varies based on your engagement and our campaigns.
2. Opt-Out Instructions:
You can cancel the SMS service at any time. Simply text “STOP” to any message you receive from us. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. Help Instructions:
If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to optout@floridavacationhomes.com.
4. Carrier Liability:
Carriers are not liable for delayed or undelivered messages.
5. Message and Data Rates:
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
6. Age Restriction:
You must be 18 years of age or older to opt in to our SMS program. By opting in, you confirm that you are at least 18 years old.
7. Privacy Policy:
For privacy-related inquiries, please refer to our Privacy Policy above or contact us at optout@floridavacationhomes.com.
8. Compliance with Industry Standards:
Our SMS program complies with all applicable industry standards, including CTIA guidelines and TCPA (Telephone Consumer Protection Act). We only send messages to individuals who have provided express consent.
9. Legal Compliance:
By participating in this SMS program, you agree to these terms and confirm that you have provided your mobile phone number voluntarily and have the authority to agree to receive text messages at that number. Your consent to receive SMS messages is not a condition of purchasing any goods or services from Reunion Vacation Homes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, SMS Terms, or our data practices, please contact us at:
Reunion Vacation Homes Inc dba Florida Vacation Homes
7531 Osceola Polk Line Rd, Davenport, FL 33896
Phone: 1-866-314-7386
Email: optout@floridavacationhomes.com